Support
Technical support for GlobalLink CCMS solutions is available in every geography in which TransPerfect operates. First-level support emanates from any one of TransPerfect’s three Support hubs. Second-level and third-level support is handled by development centers in Europe and North America. Service-level agreements govern our response times to any issue you raise. You can ask for help on any of our CCMS platforms, on any of our integrated GlobalLink Globalization modules, on any of our supported third-party tools, or on the content you create with our systems.
Why GlobalLink CCMS?
Simply being ISO-certified is not enough. When you choose us for DITA and XML content management systems, you also benefit from working with a company that is committed to meeting our clients’ needs in the most effective manner possible. We will continue to focus on leveraging emerging technologies and streamlining our processes to provide the most innovative and cost-effective CCMS solutions for every organization we serve.
Check out our other Services
Consulting
For issues that go beyond technical support, GlobalLink CCMS provides workshops and consulting services for content management and related topics (e.g., XML, SGML, DITA). Consultations and workshops give clients access to GlobalLink CCMS' expertise to provide in-depth assistance with any issue pertaining to their content management strategy.
Training Services
The GlobalLink CCMS team supports managers, technical administrators and editorial users at every step of the CCMS journey. The training team provides skill-based instruction in both CCMS operations and building structured content.
Publishing and Data Services
The GlobalLink CCMS team has the resources and experience to help you produce output in over 20 different formats. We don’t sell just the CCMS technology; we provide the end-to-end services you need to produce the output needed by your organization.
Contact
Global Headquarters
NEW YORK - NOMAD TOWER
NEW YORK
1250 Broadway New York, NY, 10001
+1 212.689.555
LONDON
ENGLAND
33 Altgate House, 1st Floor, Altgate High Street, London, EC3N 1AH
+44 20.7061.2161
HONG KONG
HONG KONG
19/F & Unit 2002, YF Life Tower, 33 Lockhard Road, Wan Chai, Hong Kong
+852 2292.9900